Frequently Asked Questions
How many LPG cylinders do I need?
We supply most homes with two 45kg gas cylinders (this is common in homes with gas hot water).
Some homes only require two 13.5kg gas cylinders (this is common in homes with gas cooking only).
When using two gas cylinders, you should order a replacement cylinder as soon as one runs out, while continuing to use the other cylinder. This ensures a continuous supply of gas.
How are the gas cylinders connected to my home?
The gas cylinders are connected by pipes called pigtails, which can be made from copper or braided steel. The pigtails connect to a changeover valve which is then connected to a regulator.
A gas line runs from the regulator to your gas appliances.
The changeover valve controls which cylinder is in use.
Not sure how to switch between cylinders? Watch this video for more information.
How to order gas cylinders?
If your property has never had LPG cylinders before (e.g. it is a new build or you’ve recently converted to gas appliances), please call us to arrange your first gas delivery
If your property already has cylinders, simply reorder, by phone, email, or online via our website. You can also reorder by scanning the QR code on the blue tag attached to your gas installation. We place these tags on every existing customer’s gas cylinders to make reordering easy.
If you’ve moved into a property that has a gas connection but no cylinders, you can place an order by phone, email, or online via our website.
Weekly Gas Delivery Schedule
Monday – Pialba, Pt Vernon, Eli Waters, Urraween
Tuesday – Booral, River Heads, Nikenbah, Sunshine Acres
Wednesday – Scarness, Kawungan, Wondunna, Torquay
Thursday – Dundowran, Craignish, Toogoom, Takura, Burrum Heads, Howard, Torbanlea
Friday – Torquay (Urangan side of Bideford St), Urangan
How do I make sure I don’t run out of gas?
We suggest ordering gas as soon as the first cylinder runs out. Don’t wait until both cylinders are empty or nearly empty. We deliver to each suburb once a week and may not be able to accommodate out of schedule deliveries. Please note, additional fees may apply for unscheduled deliveries.
Check your gas cylinders more often during colder weather and when you have extra guests in the house, as usage typically increases.
If you only have one gas cylinder, consider adding a second cylinder or keeping a BBQ cylinder as a backup, especially is you rely on gas for hot water or heating.
How do I know how much gas is left in my cylinders?
To check the gas level, carefully pour a jug of hot water down the side of the cylinder. A line of condensation should appear where the remaining gas starts.
If no condensation line appears, gently run your hand down the side of the cylinder. It should feel cool to the touch at the level of the gas (keep in mind you’ve just poured hot water over it)
If there is no visible line and no noticeable temperature difference, the cylinder is most likely empty.
Please note that gas cylinders are designed to be full at 80%, or just over ¾ of their capacity.
The cylinders are intentionally oversized to ensure you receive a full measure of gas. The remaining unfilled space (called ullage) is necessary to allow for the natural expansion of gas, especially during warmer temperatures.
How often should I check my gas cylinders?
Gas usage depends on the type of gas appliances, how often they’re used, the climate and the number of people in your home.
We recommend checking your cylinders regularly, such as when you hang out the washing, take the bins out, when you check the mail.
Based on averages and assuming you are starting with two full gas cylinders, here are some guidelines:
Cooking only (13.5kg cylinders) – check every 4 to 6 months.
Hot water only (45kg cylinders) – check every 2 to 3 months, depending on climate and household size
Heating only – check every month when heaters are in use or more frequently if multiple heaters are running.
Combination of the above – check at least monthly, especially during colder months or when multiple appliances are in use.
What if the gas isn’t working?
If your gas isn’t working, there are a few things we suggest doing:
Check when your last delivery was, you may be completely out of gas. If you are unsure, try the hot water method (see How do I know how much gas is left in my cylinders? above for instructions).
If one cylinder is full, you may need to manually switch to it using the changeover valve. Ensure the cylinder is turned on by rotating the valve anticlockwise.
If both cylinders are empty, please contact us for a gas delivery.
What if there is a gas leak?
Our delivery drivers check your gas installation for leaks at every delivery. If a leak is detected, the cylinders will be left turned off for safety.
If a leak is found, you will be notified of the issue either by the driver or by our admin team.
Our admin staff can arrange for one of our qualified gas fitters to attend your property to carry out the repair, or you may choose to organise your own licensed gas fitter.
If you are renting a property, our admin team will notify the managing agent to obtain approval for the repair and arrange for a work order to be issued.
